FAQs
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Why is there color variations in Mother of Pearl?
Please note that Mother of Pearl and Abalone Paua shells will have natural variations in beautiful colors, making them uniquely different from each other. As such, the shell colors represented in the photo may not be exact as the product that is shipped to you. Please be assured we have selected only quality brilliant colors before making our fine quality creations. Thank you for visiting Artistica website.
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When can I expect my order to arrive?
All confirmed orders from Artistica will be shipped the same day or next day by one of our couriers. As soon as the package leaves our factory, we will confirm with you the order has been shipped. You will also receive a tracking number to check the status of your shipment. All orders for the United States is available with FREE SHIPPING by USPS shipping services. Fedex 2nd Day and Overnight service is available for additional charge. Packages are only shipped out during business days Monday thru Friday and weekend orders are shipped out on Mondays. For international shipments there is a $55 USD charge. All of our packages are fully insured and are packed carefully to protect the product from any damage during the shipping process.
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How soon can I expect a response if I contact you?
We respond to most messages and emails within a business day, but if you don't get a response from us, please check your spam bin! Or, call us direct at our factory 808 941-1111 Hawaii Standard Time Monday-Friday 9AM - 4PM.